新聞公告

Dear Valued Client,

We would like to update you that the earlier technical disruption from an upstream global exchange (CME) has now shown steady improvement. Liquidity and pricing stability for Gold (XAUUSD) have shown notable recovery and trading for Gold (XAUUSD) is now reopened.

Please be aware that market conditions at the CME exchange and across broader markets may still experience intermittent fluctuations. We will continue to monitor liquidity, pricing stability and execution quality in real time to ensure a smooth trading experience. Other gold crosses products will be reopened progressively based on actual market conditions.

We sincerely apologize for any inconvenience caused by this external incident. Trading for XAUUSD may now resume as normal.

If you observe anything unusual with your XAUUSD open positions, please contact our Trading Support Team at [email protected] for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email [email protected], or phone +1 888 884 3983.

Dear Valued Client,

Due to abnormal liquidity conditions in gold caused by this disruption, we have temporarily suspended trading for all gold and cross gold instruments with immediate effect.

We are writing to keep you fully informed that a technical disruption is currently affecting upstream global exchange, which has resulted in interruptions to pricing and trading for several international derivatives markets.

Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform or price movements. During this time, clients may experience price delays, order rejections, or temporary constraints on order execution.

We understand that seamless execution is vital to your trading. We have activated our emergency monitoring protocols and are tracking the recovery progress in real-time.

We sincerely apologize for the inconvenience caused by this external event, and our support team remains on standby to assist you should you require any assistance.

If you are experiencing issue with your open positions, please contact our Trading Support Team at [email protected] for immediate assistance. For general enquiries or further help, contact Customer Care via Live Chat, email [email protected], or phone +248 437 3105.

尊敬的用戶：

您好，PU Prime作爲以技術為核心，以服務為導向的全球多資產在綫交易服務提供商，考慮到若您交易指數現貨差價合約（CFD）產品中某個成份股產生股利分紅（派息）時，您在PU Prime所持有的指數產品將於派息日前一天收盤後進行股息調整，並以資金扣補（Balance）的形式呈現在賬戶歷史中，注釋為“Div & 指數名稱 & 手數”。

本周調整詳情如下：

*所有日期均爲GMT+2（MT4/MT5服務器時間）

請註意, 以上數據僅供參考，所有數據均以MT4/MT5軟件實際執行情況為準。

如果您有任何疑問或需要任何幫助，請通過在線客服、電子郵件 [email protected] 或致電+248 4373 105與我們的團隊聯繫。

感謝您的支持！
PU Prime團隊

Dear Valued Client,

We would like to inform you that some instruments are currently experiencing a temporary pricing halt and may show no available prices. This issue is the result of a market-wide disruption affecting CME Globex Futures & Options, which is causing multiple liquidity providers to be delayed in delivering quotes for certain instruments.

You may therefore encounter temporary pricing instability or be unable to view prices for affected instruments when placing trades.

Please be assured that pricing will be fully restored as soon as the CME Globex disruption is resolved. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

尊敬的客戶，

請注意，2025 年 11 月 29 日（週六）00:00-01:00（GMT+2）期間，我們將對PU Prime App 與客戶專區進行維護作業。

在維護期間，客戶在使用 PU Prime App時可能會遇到間歇性連線中斷，或交易功能暫時受到影響。

此外，客戶專區可能無法存取，出入金功能、資料查詢以及開戶申請等功能將暫時無法使用。

如遇相關情況，我們建議客戶使用其他平台MT4、MT5 或 WebTrader 進行交易。

我們建議客戶提前做好必要的安排。

如果您有任何疑問或需要任何幫助，請通過在線客服、電子郵件 [email protected] 或致電+248 4373 105與我們的團隊聯繫。

感謝您的支持！
PU Prime團隊